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Shipping Information
Description
The STEPLAR Charming Bow-Accent Court Flat is a versatile and comfortable pump that brings a delicate, polished touch to everyday wear. Its minimalist design and subtle details make it ideal for the office or casual outings.
The shoe features a soft, light tan or nude colorway. The upper utilizes a two-tone material construction, with a smooth leather-look material framing the toe and a slightly matte textile used in the center panel. This is a classic slip-on style that maintains a clean, low-profile silhouette. The focal point is the decorative flat leather-look bow across the instep, accented by small, gold-toned metal hardware. The shoe is built on a subtle mini-wedge heel for comfortable support and lift, and the cushioned insole (clearly branded STEPLAR) ensures all-day comfort.
Key Features and Details
- Feminine Detail: Features a delicate flat bow across the instep accented by subtle gold hardware.
- Comfort Heel: Built on a subtle mini-wedge heel for comfortable lift and stability.
- Two-Tone Look: Upper uses a mix of smooth and matte materials in a versatile light tan/nude color.
- All-Day Comfort: Cushioned construction and easy slip-on fit are perfect for work or long outings.
Shipping Information
At Steplar, we ensure your order reaches you quickly, safely, and reliably using our trusted shipping partner, PostEx. Please read the details below to understand how shipping works for your order.
1. Processing Time
- Orders are carefully packed and prepared within 1–2 business days (Monday–Friday, excluding public holidays).
- Orders placed on weekends or holidays will begin processing the next business day.
- For custom or large orders, processing may take up to 3–5 business days. We will notify you if this applies.
2. Shipping Partner
We use PostEx, a reliable courier service operating all across Pakistan. With PostEx, you get:
✅ Fast and secure delivery
✅ Cash on Delivery (COD) option
✅ Real-time parcel tracking via SMS/email
✅ Coverage to major cities and remote areas
3. Delivery Time
Estimated delivery time depends on your location:
| Location Type | Delivery Time |
|---|---|
| Major Cities | 2–3 business days |
| Other Cities/Areas | 3–5 business days |
Delivery time starts once the order has been shipped, not when the order is placed. Delays may occur due to weather, traffic, or courier issues.
4. Shipping Charges
- Shipping cost is calculated automatically at checkout based on your city and order weight.
- All orders are charged for shipping, regardless of order size.
5. Cash on Delivery (COD)
- COD is available for all orders nationwide.
- Please ensure someone is available to pay the full amount at delivery.
- Repeated failed COD deliveries may result in temporary suspension of COD for that account.
6. Order Tracking
- Once your order is shipped, you’ll receive a tracking number via SMS or email.
- Track your parcel in real-time here: https://postex.pk/track
- Enter your tracking number to see the live status of your shipment.
7. Damaged or Lost Packages
- If your package arrives damaged or is missing, contact us within 48 hours of delivery.
- Provide:
- Your order number
- PostEx tracking number
- Photos of the damaged package (if applicable)
- We will coordinate with PostEx to resolve the issue and ensure a replacement or refund.
8. Incorrect Address or Failed Delivery
- Double-check your shipping address before placing your order.
- If the parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply for resending.
- Contact us immediately if you need to change your delivery address — changes are only possible before the order is shipped.
9. Contact Us
For any questions about shipping, delivery, or tracking:
📧 Email: support@steplar.com
📞 Phone / WhatsApp: +92 300 6956134
🌐 Contact Form: https://steplar.com/contact
📦 Reliable, trackable shipping with PostEx — every order delivered safely across Pakistan!

