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Shipping Information
Description
The STEPLAR Elegant Ribbed Charm Flat brings sophistication and comfortable style to your everyday wardrobe. This versatile flat is perfect for the office, special events, or adding a polished finish to casual wear.
The shoe features a sleek, low-profile silhouette with a subtle, all-over fine ribbed texture on the upper in a rich deep teal or dark green color. The interior boasts a comfortable, padded light tan insole. The standout embellishment is the modern decorative hardware on the toe: a wide, matching ribbed accent strap topped with a gold-toned bar studded with sparkling rhinestones. The minimal heel and flexible brown outsole ensure effortless comfort and easy wear throughout the day.
Key Features and Details
- Elegant Upper: Sleek silhouette with a fine ribbed texture in a rich deep teal/dark green color.
- Charming Detail: Decorative rhinestone-studded gold bar accent on a matching ribbed strap across the toe.
- All-Day Comfort: Low heel and padded insole designed for comfortable, extended wear.
- Versatile Style: Easily transitions from professional to dress-casual settings.
Shipping Information
At Steplar, we ensure your order reaches you quickly, safely, and reliably using our trusted shipping partner, PostEx. Please read the details below to understand how shipping works for your order.
1. Processing Time
- Orders are carefully packed and prepared within 1–2 business days (Monday–Friday, excluding public holidays).
- Orders placed on weekends or holidays will begin processing the next business day.
- For custom or large orders, processing may take up to 3–5 business days. We will notify you if this applies.
2. Shipping Partner
We use PostEx, a reliable courier service operating all across Pakistan. With PostEx, you get:
✅ Fast and secure delivery
✅ Cash on Delivery (COD) option
✅ Real-time parcel tracking via SMS/email
✅ Coverage to major cities and remote areas
3. Delivery Time
Estimated delivery time depends on your location:
| Location Type | Delivery Time |
|---|---|
| Major Cities | 2–3 business days |
| Other Cities/Areas | 3–5 business days |
Delivery time starts once the order has been shipped, not when the order is placed. Delays may occur due to weather, traffic, or courier issues.
4. Shipping Charges
- Shipping cost is calculated automatically at checkout based on your city and order weight.
- All orders are charged for shipping, regardless of order size.
5. Cash on Delivery (COD)
- COD is available for all orders nationwide.
- Please ensure someone is available to pay the full amount at delivery.
- Repeated failed COD deliveries may result in temporary suspension of COD for that account.
6. Order Tracking
- Once your order is shipped, you’ll receive a tracking number via SMS or email.
- Track your parcel in real-time here: https://postex.pk/track
- Enter your tracking number to see the live status of your shipment.
7. Damaged or Lost Packages
- If your package arrives damaged or is missing, contact us within 48 hours of delivery.
- Provide:
- Your order number
- PostEx tracking number
- Photos of the damaged package (if applicable)
- We will coordinate with PostEx to resolve the issue and ensure a replacement or refund.
8. Incorrect Address or Failed Delivery
- Double-check your shipping address before placing your order.
- If the parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply for resending.
- Contact us immediately if you need to change your delivery address — changes are only possible before the order is shipped.
9. Contact Us
For any questions about shipping, delivery, or tracking:
📧 Email: support@steplar.com
📞 Phone / WhatsApp: +92 300 6956134
🌐 Contact Form: https://steplar.com/contact
📦 Reliable, trackable shipping with PostEx — every order delivered safely across Pakistan!

