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Shipping Information
Description
The STEPLAR Riviera Stripe Backless Mule is a cheerful and fashionable statement piece, perfect for adding a pop of color to your spring and summer outfits.
The shoe features a classic, convenient backless design for effortless slip-on wear. The upper is defined by its vibrant multi-color block design across the vamp, featuring stripes in soft hues like pastel blue, mint green, and coral/peach. The contrasting light nude trim frames the edges, including a whimsical stitched detail around the toe box. The comfortable insole (branded STEPLAR) and flat construction ensure the shoe is easy and comfortable to wear all day long.
Key Features and Details
- Vibrant Design: Features bold pastel color-blocking in blue, green, and coral stripes.
- Backless Style: Convenient mule design for quick, easy slip-on access.
- Unique Detail: Decorative stitched trim around the squared toe box.
- Comfortable Flat: Flat heel and padded insole designed for all-day comfort.
Shipping Information
At Steplar, we ensure your order reaches you quickly, safely, and reliably using our trusted shipping partner, PostEx. Please read the details below to understand how shipping works for your order.
1. Processing Time
- Orders are carefully packed and prepared within 1–2 business days (Monday–Friday, excluding public holidays).
- Orders placed on weekends or holidays will begin processing the next business day.
- For custom or large orders, processing may take up to 3–5 business days. We will notify you if this applies.
2. Shipping Partner
We use PostEx, a reliable courier service operating all across Pakistan. With PostEx, you get:
✅ Fast and secure delivery
✅ Cash on Delivery (COD) option
✅ Real-time parcel tracking via SMS/email
✅ Coverage to major cities and remote areas
3. Delivery Time
Estimated delivery time depends on your location:
| Location Type | Delivery Time |
|---|---|
| Major Cities | 2–3 business days |
| Other Cities/Areas | 3–5 business days |
Delivery time starts once the order has been shipped, not when the order is placed. Delays may occur due to weather, traffic, or courier issues.
4. Shipping Charges
- Shipping cost is calculated automatically at checkout based on your city and order weight.
- All orders are charged for shipping, regardless of order size.
5. Cash on Delivery (COD)
- COD is available for all orders nationwide.
- Please ensure someone is available to pay the full amount at delivery.
- Repeated failed COD deliveries may result in temporary suspension of COD for that account.
6. Order Tracking
- Once your order is shipped, you’ll receive a tracking number via SMS or email.
- Track your parcel in real-time here: https://postex.pk/track
- Enter your tracking number to see the live status of your shipment.
7. Damaged or Lost Packages
- If your package arrives damaged or is missing, contact us within 48 hours of delivery.
- Provide:
- Your order number
- PostEx tracking number
- Photos of the damaged package (if applicable)
- We will coordinate with PostEx to resolve the issue and ensure a replacement or refund.
8. Incorrect Address or Failed Delivery
- Double-check your shipping address before placing your order.
- If the parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply for resending.
- Contact us immediately if you need to change your delivery address — changes are only possible before the order is shipped.
9. Contact Us
For any questions about shipping, delivery, or tracking:
📧 Email: support@steplar.com
📞 Phone / WhatsApp: +92 300 6956134
🌐 Contact Form: https://steplar.com/contact
📦 Reliable, trackable shipping with PostEx — every order delivered safely across Pakistan!

